Privacy Policy

Effective: November 2026

This Privacy Policy explains what personal information is collected when you visit this website, buy EvenKeel products or contact us, how it is used, and the choices and rights you have. We collect only what we need to deliver your guides and help you.

1. Who is responsible

This website and the EvenKeel members area are operated by {{COMPANY_NAME}}, {{COMPANY_ADDRESS}}, {{COMPANY_COUNTRY}} ("we", "us"). Contact: {{SUPPORT_EMAIL}}.

Digistore24 is the merchant of record and a separate, independent controller for checkout and payment data. When you buy, Digistore24 GmbH (St.-Godehard-Straße 32, 31139 Hildesheim, Germany), our authorized retailer, collects and processes your order and payment information (such as name, email, billing address, payment method and transaction details) under its own privacy policy, which is linked on the checkout page and available at digistore24.com. We never see or store your full card or bank details.

2. What we collect

  • Order information from Digistore24: your name, email address, the products you bought, order ID, date and country, so we can give you access and support.
  • Support messages: whatever you include when you email us.
  • Technical data: standard server logs (IP address, browser and device type, pages requested, date and time), kept for security and troubleshooting.

We do not ask for health information. Please don't send us medical records, lab results, blood-sugar readings or other details about your health. The worksheets, trackers and lab prep sheet in the guides are for you to fill in privately; we never receive them. The optional 21-day checklist in the members area is stored only in your own browser (local storage) and is never sent to us.

3. How we use it

  • To deliver the products and give you access to the members area.
  • To answer support and refund requests, together with Digistore24.
  • To send transactional emails about your purchase and, where the law allows, occasional emails about EvenKeel guides. Every marketing email has an unsubscribe link, and you can opt out at any time.
  • To keep the website secure, prevent fraud and meet legal, tax and accounting obligations.

4. Cookies

This website uses only the cookies and similar technologies it needs to work. We do not use tracking pixels or cookies for targeted or cross-context behavioral advertising. Digistore24's checkout and order pages may set their own cookies, for example to process the order, prevent fraud and credit a sale to a referring partner, as described in Digistore24's privacy policy. You can block or delete cookies in your browser settings. If we ever add analytics, we will update this policy first.

5. Sharing

We share personal information only with service providers that help us run EvenKeel (Digistore24 for sales, payment, receipts and refunds; our website host; our email provider), only as needed for those purposes, or when the law requires it. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

6. Retention & security

We keep order and support records for as long as needed to provide access and support, resolve disputes and meet legal and tax obligations, then delete or anonymize them. We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.

7. Your US privacy rights (including California — CCPA/CPRA)

Depending on the state you live in, you may have the right to:

  • Know / access the categories and specific pieces of personal information we hold about you, where it came from, why we use it and who receives it;
  • Delete personal information we collected from you, subject to legal exceptions;
  • Correct inaccurate personal information;
  • Opt out of the sale or sharing of personal information and of targeted advertising. We do neither, and we treat Global Privacy Control (GPC) browser signals as an opt-out request;
  • Limit the use of sensitive personal information. We do not knowingly collect sensitive personal information, including health information;
  • Not be discriminated against for using any of these rights.

Categories collected in the past 12 months (CCPA): identifiers (name, email, IP address); commercial information (products bought); internet or network activity (server logs). Sources: you, Digistore24 and your browser. Purposes: those listed in section 3. Recipients: the service providers listed in section 5.

How to make a request: email {{SUPPORT_EMAIL}} with the subject "Privacy request" and the email address you ordered with. We verify requests by matching them to your order details and reply within the time the law requires (generally 45 days). You may use an authorized agent, who must show proof of your permission. For checkout and payment data held by Digistore24, please also contact Digistore24 directly. If you live outside the US, you may have similar rights under your local law (for example, the GDPR), and you can use them the same way.

8. International processing

Digistore24 is based in Germany, and our service providers may process information in the United States, the European Union or other countries. Where required, appropriate safeguards are used for these transfers.

9. Children

EvenKeel is for adults (18+). This website is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

10. Changes

We may update this policy from time to time. The effective date above shows when it last changed.

11. Contact

Privacy questions or requests: {{SUPPORT_EMAIL}} · {{COMPANY_NAME}}, {{COMPANY_ADDRESS}}, {{COMPANY_COUNTRY}}.

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